FAQ

dotBleu provides secure, affordable, and efficient shipping services between the United States and Sierra Leone. We handle both air and sea freight shipments, ensuring that your packages arrive safely and on time.

We ship from the United States to Sierra Leone and from Sierra Leone to the United States. Our goal is to provide a reliable and seamless shipping experience for both individuals and businesses.

You have a few options for sending a package with us: 
  1. Ship your package to our US or Sierra Leone warehouse using your preferred courier. 
  2. Order your items online and have them shipped directly to dotBleu. Once received, we will process and ship them to your destination. 
  3. Drop off your package at our office locations.
  4. Contact us for warehouse addresses and shipping details.
We handle a wide range of shipments, including: 
  1. Personal packages (electronics, clothing, household items). 
  2. Business shipments (inventory, equipment, documents). 
  3. Bulk packages via air and sea freight. 
Certain restricted or special-handling items may require additional processing. Contact us for more details.

Once we receive your package, you’ll receive a tracking number that allows you to monitor its journey in real time via our website. We also provide updates via email, SMS, or WhatsApp.

While we aim to deliver on time, unforeseen circumstances such as customs inspections, weather, or airline delays can sometimes impact delivery schedules. If your package is delayed, we will keep you updated and work to resolve the issue as quickly as possible.

Our current air freight pricing: 
$18 per pound 
$35 admin fee for shipments under 30 lbs 
      Sea freight pricing is based on volume and container space. 
      Prices are subject to change based on airline and freight costs. The final price is determined after we physically receive your item, inspect it, and verify the weight and dimensions. 
For a custom quote, please contact us at shipsl@dotbleu.com.
Yes! We take security seriously by: 
  1. Providing secure handling from start to finish. 
  2. Offering tracking and real-time shipment updates. 
  3. Ensuring careful handling for fragile and high-value shipments. 
Your package is in good hands with dotBleu.
Yes. Each package is automatically insured up to $100. 
      If you need additional coverage, you can: 
  1. Purchase extra insurance for higher-value shipments. 
  2. Contact us for a customized coverage option. 
  3. Let us know when booking your shipment if you require extra insurance.